Since the last post, written by my partner Jen, we were approached to start a petition. This petition has given us a platform to tell our story and given people a chance to support us in a call for NiB to change their basic hospital policy. We have now reached over 4,000 signatures!
From this, my partner was approached by NiB’s customer resolutions team, as well as one of their senior group executives to discuss our concerns. Choice magazine issued a report which confirmed that NiB’s Basic Cover is a “junk” policy. This week, our story was also shared on The New Daily news website.
All of our concerns have now been put into a seven page letter to the federal Health Minister, the Hon. Sussan Ley and it will be interesting to see whether her office provides us with a response. Our story is particularly timely because the Department of Health has been investigating issues surrounding health insurance since last October.